Terms & Conditions

MFF International Pte Ltd (Singapore)

These Terms & Conditions (“Terms”) govern (a) your access to and use of https://mff-intl.com (the “Website”) and (b) where applicable, business transactions with MFF International Pte Ltd (“MFF International”, “we”, “us”, “our”), including enquiries, quotations, supply of products, and provision of services.

By accessing the Website, submitting an enquiry, requesting a quotation, placing an order, or accepting delivery of Products/Services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or engage in our Products/Services.

1) About Us (Company Information)

MFF International Pte Ltd

UEN: 200906583R

Registered in Singapore

Email: sales@mff-intl.com

Phone: +65 6694 1572

Address: 2 Venture Drive, #24-01 Vision Exchange, Singapore 608526

2) Definitions

“Customer/You” means any person or entity accessing the Website or dealing with us.

“Products” means items we market, source, distribute, or supply (including associated accessories, spares, consumables, or documentation).

“Services” means any services we provide, including (where applicable) sourcing support, supply-chain coordination, engineering/technical support, project support, installation/commissioning (if stated in writing), or related services as stated in writing.

“Quotation/Quote” means our written offer specifying scope, pricing, validity, lead time, and applicable terms.

“Order” means your purchase order or written acceptance of our Quote.

“Contract” means the binding agreement formed under Clause 8.

3) Changes to These Terms

We may amend or replace these Terms from time to time by publishing updated Terms on the Website. Updated Terms take effect on the date they are published on the Website and apply to Website use and, where applicable, to subsequent enquiries, quotations, orders, or transactions. Your continued use of the Website or continued engagement with our Products/Services after updated Terms are published constitutes acceptance of the updated Terms.

4) Website Use

You may use the Website for lawful purposes only, including learning about our Products/Services and contacting us.

You must not:

attempt unauthorised access, interfere with security, introduce malware, or disrupt Website availability;

copy, scrape, or harvest content at scale (including via automated tools) without written permission;

upload or transmit unlawful, infringing, defamatory, misleading, or harmful material;

use our name, branding, or content to imply endorsement without permission.

We may suspend or restrict access to the Website if we reasonably believe these Terms are being breached.

5) No Reliance on Website Information

Website content is provided for general information only. Specifications, availability, lead times, and other details may change without notice. Product images are illustrative and may differ from delivered items due to manufacturer updates, batch variations, or improvements.

For any purchase decision, rely on the final Quotation, datasheets, and/or order confirmation issued by us.

6) Enquiries, Communications, and Electronic Records

If you submit an enquiry (forms, email, WhatsApp, phone, etc.), you confirm the information provided is accurate to the best of your knowledge and consent to being contacted using the details you provide for quotation, order execution, and after-sales support.

You agree that electronic records (emails, e-signatures, PDFs, scanned PO acceptances, and similar) may form part of a binding Contract where permitted by law.

7) Intellectual Property

All Website content, including text, design, logos, product page copy, photos, documents, and downloadable materials, is owned by or licensed to MFF International and protected by applicable intellectual property laws.

You may view and print Website pages for internal business use. You must not reproduce, republish, or commercially exploit Website materials without our prior written permission.

8) Quotations, Orders, and Contract Formation

8.1 Quotation validity

Unless stated otherwise, our Quotations are valid only for the period stated in the Quote. If no period is stated, validity is 7 days from the quotation date.

8.2 How a Contract is formed

A binding Contract is formed only when we issue written order confirmation, or when we start performance (for example, placing purchase orders with suppliers, arranging shipment, or starting work), whichever occurs first.

8.3 Priority of documents (order of precedence)

If there is a conflict, the following order applies:

Our written order confirmation (if any)

The Quotation/commercial offer (including scope, delivery, payment terms)

These Terms & Conditions

Customer purchase order terms (only if we explicitly agree in writing)

8.4 Business-to-business nature

Unless expressly agreed otherwise, our dealings are typically business-to-business. Nothing in these Terms limits rights that cannot be excluded under applicable law.

9) Pricing, Taxes, and Payment

9.1 Pricing

Prices are as stated in our Quotation and may be exclusive of GST/VAT, duties, and charges unless stated otherwise. Pricing may be based on specific Incoterms (for example EXW, FOB, CIF, DDP) and currency.

9.2 Taxes, duties, and compliance costs

Unless stated otherwise, GST/VAT (where applicable), import duties, customs fees, port charges, inspection charges, and local compliance costs are borne by the Customer.

9.3 Payment terms

Payment terms are as stated in the Quotation/order confirmation. We may require full advance payment, a deposit, or milestone payments for projects/services. We may suspend performance for late payment. Late payment may incur reasonable administration costs and/or late charges where permitted by law.

9.4 Title (ownership)

Title to Products passes only upon receipt of full cleared payment, unless otherwise stated in writing.

10) Delivery, Risk, Lead Times, and Partial Shipments

10.1 Lead time

Delivery dates and lead times are estimates unless expressly stated as guaranteed in writing. Delays may occur due to manufacturing schedules, shipping disruptions, customs processes, or force majeure events.

10.2 Risk transfer

Risk of loss passes according to the Incoterm stated in the Quotation/order confirmation. If no Incoterm is stated, risk typically passes when Products are handed to the carrier or made available for collection (depending on transaction structure).

10.3 Partial shipments

We may deliver in partial shipments unless agreed otherwise in writing.

10.4 Failed delivery / storage

If delivery is delayed due to Customer actions/omissions (for example, site not ready, documents not provided, consignee unavailable), we may charge reasonable storage, re-delivery, demurrage, or related costs.

11) Inspection, Defects, and Returns

11.1 Inspection on receipt

The Customer must inspect Products promptly upon delivery.

11.2 Shortage / damage in transit

Notify us within 3 business days of receipt for visible damage/shortage and keep original packaging for claims. Transit claims may require photos, delivery notes, and carrier reports.

11.3 Defects

For non-transit defects, notify us within 7 business days of discovery, providing evidence and batch/serial details.

11.4 Returns (RMA)

Returns are accepted only with our prior written approval and a return authorisation (RMA). Returned items must be unused (unless defective), in original packaging, and may be subject to restocking/inspection fees.

Customized, made-to-order, or special procurement items are generally non-cancellable and non-returnable unless required by law or explicitly agreed in writing.

12) Warranties (Products and Services)

12.1 Product warranties

Unless stated otherwise in writing, Products may carry manufacturer warranties (if any). We do not provide any additional warranty beyond what is expressly stated in the Quotation/order confirmation.

Warranty does not cover misuse, incorrect installation, unauthorized repair, improper storage, normal wear and tear, or operation outside rated conditions.

12.2 Services / installation (if applicable)

If we provide Services, any warranty/defects liability period (if offered) will be stated in the Quotation or service agreement. The Customer is responsible for providing safe access, accurate site information, and necessary permits unless agreed otherwise in writing.

12.3 Sole remedies

If a valid warranty claim is accepted, our obligation is limited (at our option) to repair, replacement, or refund of the affected item, subject to supplier/manufacturer approval where relevant.

13) Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, special, consequential, or punitive losses, including loss of profit, revenue, business, goodwill, downtime costs, or third-party claims.

Our total aggregate liability arising out of or relating to a Contract, Products, Services, or Website use is limited to the amount paid to us for the specific affected order (or the portion of Services giving rise to the claim).

Nothing in these Terms limits liability for death/personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

14) Indemnity

You agree to indemnify and hold MFF International harmless from claims, losses, and expenses arising from your misuse of the Website, your breach of these Terms, your improper installation/use of Products, or your violation of laws, regulations, sanctions, or third-party rights.

15) Compliance, Export Controls, and Ethical Conduct

You agree to comply with all applicable laws and regulations, including import/export rules, product compliance requirements, and sanctions controls.

You represent that you will not use Products/Services for unlawful purposes and will comply with anti-bribery and anti-corruption laws. We may refuse to supply if compliance concerns arise.

16) Third-Party Links

The Website may contain links to third-party websites or content. We do not control those sites and are not responsible for their content, privacy practices, or availability. Use third-party sites at your own risk.

17) Privacy and Cookies

Your use of the Website is also governed by our Privacy Policy and any cookie notice displayed on the Website. Where required, we will obtain consent for non-essential cookies.

18) Force Majeure

We are not liable for failure or delay in performance caused by events beyond reasonable control, including supplier delays, port congestion, freight disruption, pandemic measures, labour disputes, power outages, government actions, customs delays, or natural disasters. Time for performance is extended for the duration of the force majeure event.

19) Termination / Suspension

We may suspend or terminate Website access or performance of Orders/Services if you breach these Terms or payment terms, we reasonably suspect fraud or unlawful conduct, or continued performance becomes commercially impractical due to circumstances beyond our control. Accrued rights and obligations survive termination.

20) Governing Law and Dispute Resolution

These Terms and any Contract are governed by the laws of Singapore, without regard to conflict of law rules.

If a dispute arises, the parties will first attempt to resolve it through good faith discussions. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the Singapore courts, unless we agree in writing to an alternative dispute resolution method (for example mediation or arbitration).

21) General / Miscellaneous

Severability: If any provision is invalid, the remaining provisions remain in full force.

No waiver: Failure to enforce a provision is not a waiver.

Assignment: You may not assign your rights/obligations without our written consent.

Entire agreement: These Terms together with the Quotation/order confirmation form the agreement for the subject matter.

22) Contact

For questions about these Terms or any Orders/Services, contact:

sales@mff-intl.com | +65 6694 1572

Last updated November 04, 2020

Agreement to Terms

1.1 These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you), and MFF International Pte Ltd., located at 2 Venture Drive, #24-01 Vision Exchange, Singapore, 608526 (we, us), concerning your access to and use of the MFF International(https://mff-intl.com/) website as well as any related applications (the Site).

The Site provides the following services: online sale and purchase services like a B2B website (Services). You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all of these Terms and Conditions.

If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and Services and you must discontinue use immediately. We recommend that you print a copy of these Terms and Conditions for future reference.

1.2 The supplemental policies set out in Section 1.7 below, as well as any supplemental terms and condition or documents that may be posted on the Site from time to time, are expressly incorporated by reference.

1.3 We may make changes to these Terms and Conditions at any time. The updated version of these Terms and Conditions will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. You are responsible for reviewing these Terms and Conditions to stay informed of updates. Your continued use of the Site represents that you have accepted such changes.

1.4 We may update or change the Site from time to time to reflect changes to our products, our users’ needs and/or our business priorities.

1.5 Our site is directed to people residing in the across worldwide. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

1.6 The Site is intended for users who are at least 18 years old. If you are under the age of 18, you are not permitted to register for the Site or use the Services without parental permission.

1.7 Additional policies which also apply to your use of the Site include:

Our Privacy Notice mff-intl.
com/privacy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.
Our Cookie Policy listed on the website, which sets out information about the cookies on the Site.

Acceptable Use

2.1 You may not access or use the Site for any purpose other than that for which we make the site and our services available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

2.2 As a user of this Site, you agree not to:

Falsely imply a relationship with us or another company with whom you do not have a relationship

Information you provide to us

3.1 You represent and warrant that: (a) all registration information you submit will be true, accurate, current, and complete and relate to you and not a third party; (b) you will maintain the accuracy of such information and promptly update such information as necessary; (c) you will keep your password confidential and will be responsible for all use of your password and account; (d) you have the legal capacity and you agree to comply with these Terms and Conditions; and (e) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site.

If you know or suspect that anyone other than you knows your user information (such as an identification code or user name) and/or password you must promptly notify us at mff-intl.com

3.2 If you provide any information that is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account. We may remove or change a user name you select if we determine that such user name is inappropriate.

Content you provide to us

4.1 There may be opportunities for you to post content to the Site or send feedback to us (User Content). You understand and agree that your User Content may be viewed by other users on the Site, and that they may be able to see who has posted that User Content.

4.2 You further agree that we can use your User Content for any other purposes whatsoever in perpetuity without payment to you, and combine your User Content with other content for use within the Site and otherwise. We do not have to attribute your User Content to you.

4.3 You warrant that any User Content does comply with our Acceptable Use Policy, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of this warranty.

4.4 We have the right to remove any User Content you put on the Site if, in our opinion, such User Content does not comply with the Acceptable Use Policy.

4.5 We are not responsible and accept no liability for any User Content including any such content that contains incorrect information or is defamatory or loss of User Content. We accept no obligation to screen, edit or monitor any User Content but we reserve the right to remove, screen and/or edit any User Content without notice and at any time. User Content has not been verified or approved by us and the views expressed by other users on the Site do not represent our views or values.

4.6 If you wish to complain about User Content uploaded by other users please contact us at https://mff-intl.com/.

Our content

5.1 Unless otherwise indicated, the Site and Services including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (Our Content) are owned or licensed to us, and are protected by copyright and trade mark laws.

5.2 Except as expressly provided in these Terms and Conditions, no part of the Site, Services or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

5.3 Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and Our Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.

5.4 You shall not (a) try to gain unauthorized access to the Site or any networks, servers or computer systems connected to the Site; and/or (b) make for any purpose including error correction, any modifications, adaptions, additions or enhancements to the Site or Our Content, including the modification of the paper or digital copies you may have downloaded.

5.5 We shall (a) prepare the Site and Our Content with reasonable skill and care; and (b) use industry standard virus detection software to try to block the uploading of content to the Site that contains viruses.

5.6 The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on the Site.

5.7 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that Our Content on the Site is accurate, complete or up to date.

Site Management

6.1 We reserve the right at our sole discretion, to (1) monitor the Site for breaches of these Terms and Conditions; (2) take appropriate legal action against anyone in breach of applicable laws or these Terms and Conditions; (3) refuse, restrict access to or availability of, or disable (to the extent technologically feasible) any of your Contributions; (4) remove from the Site or otherwise disable all files and content that are excessive in size or are in any way a burden to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and Services.

6.2 We do not guarantee that the Site will be secure or free from bugs or viruses.

6.3 You are responsible for configuring your information technology, computer programs and platform to access the Site and you should use your own virus protection software.

Modifications to and availability of the Site

7.1 We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.

7.2 We cannot guarantee the Site and Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site or Services during any downtime or discontinuance of the Site or Services. We are not obliged to maintain and support the Site or Services or to supply any corrections, updates, or releases.

7.3 There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Services, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time, without prior notice.

Disclaimer/Limitation of Liability

8.1 The Site and Services are provided on an as-is and as-available basis. You agree that your use of the Site and/or Services will be at your sole risk except as expressly set out in these Terms and Conditions. All warranties, terms, conditions and undertakings, express or implied (including by statute, custom or usage, a course of dealing, or common law) in connection with the Site and Services and your use thereof including, without limitation, the implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement are excluded to the fullest extent permitted by applicable law.

We make no warranties or representations about the accuracy or completeness of the Site’s content and are not liable for any (1) errors or omissions in content; (2) any unauthorized access to or use of our servers and/or any and all personal information and/or financial information stored on our server; (3) any interruption or cessation of transmission to or from the site or services; and/or (4) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third party. We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if such delay or failure is caused by an event beyond our reasonable control.

8.2 Our responsibility for loss or damage suffered by you:

Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
If we fail to comply with these Terms and Conditions, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions, but we would not be responsible for any loss or damage that were not foreseeable at the time you started using the Site/Services.

Notwithstanding anything to the contrary contained in the Disclaimer/Limitation of Liability section, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to a total aggregate amount equal to the greater of (a) the sum of £5000 or (b) the amount paid, if any, by you to us for the Services/Site during the six (6) month period prior to any cause of action arising.

If you are a business user:

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our Site/Services; or
use of or reliance on any content displayed on our Site.

In particular, we will not be liable for:

loss of profits, sales, business, or revenue.
business interruption
loss of anticipated savings.
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

If you are a consumer user:

Please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.
You have legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights.

Term and Termination

9.1 These Terms and Conditions shall remain in full force and effect while you use the Site or Services or are otherwise a user of the Site, as applicable. You may terminate your use or participation at any time, for any reason, by following the instructions for terminating user accounts in your account settings, if available, or by contacting us at https://mff-intl.com/.

9.2 Without limiting any other provision of these Terms and Conditions, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Site and the Services (including blocking certain IP addresses), to any person for any reason including without limitation for breach of any representation, warranty or covenant contained in these Terms and Conditions or of any applicable law or regulation.

If we determine, in our sole discretion, that your use of the Site/Services is in breach of these Terms and Conditions or of any applicable law or regulation, we may terminate your use or participation in the Site and the Services or delete your profile and any content or information that you posted at any time, without warning, in our sole discretion.

9.3 If we terminate or suspend your account for any reason set out in this Section 9, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

General

10.1 Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.

You hereby agree to the use of electronic signatures, contracts, orders and other records and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the Site. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.

10.2 These Terms and Conditions and any policies or operating rules posted by us on the Site or in respect to the Services constitute the entire agreement and understanding between you and us.

10.3 Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.

10.4 We may assign any or all of our rights and obligations to others at any time.

10.5 We shall not be responsible or liable for any loss, damage, delay or failure to act caused by any cause beyond our reasonable control.

10.6 If any provision or part of a provision of these Terms and Conditions is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.

10.7 There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site or Services.

10.8 For consumers only – Please note that these Terms and Conditions, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction expect that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you have any complaint or wish to raise a dispute under these Terms and Conditions or otherwise in relation to the Site please follow this link.

10.9 For business users only – If you are a business user, these Terms and Conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English Law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

10.10 A person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.

10.11 In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us by email at https://mff-intl.com/ or by post to: