Privacy Policy
Privacy Policy
MFF-Intl.com (the “Website”) is operated by MFF International Pte. Ltd. (“MFF”, “we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you visit or interact with our Website, request information, submit enquiries/RFQs, or communicate with us.
This Privacy Policy applies to our online activities and covers visitors to this Website. It does not apply to information collected offline or via channels other than this Website, unless we link you to this policy from those channels.
1) Who we are (Data Controller)
- Company: MFF International Pte. Ltd.
- UEN: 200906583R
- Registered address: 2 Venture Drive, #24-01 Vision Exchange, Singapore 608526
- Phone: +65 6694 1572
- Email: [privacy@mff-intl.com or info@mff-intl.com]
Where applicable (e.g., EU/UK visitors), MFF generally acts as the data controller for personal data collected via this Website.
2) What personal data we collect
We may collect the following categories of personal data:
- Information you provide to us
- Name, job title, company name
- Business email address, phone number
- Country/city and business address (if provided)
- Enquiry details, RFQ details, products/services of interest
- Any information you include in messages or attachments you send us
- Information collected automatically
When you use the Website, we may collect:
- IP address, device identifiers, browser type, operating system
- Pages viewed, time spent, referring/exit pages, and clickstream data
- Approximate location (derived from IP address)
- Cookie identifiers and similar tracking data (see Section 7)
- Information from third parties (limited)
If relevant, we may receive business contact details from:
- partners or intermediaries you ask us to coordinate with (e.g., logistics, inspection, or documentation support),
- events or registrations where you provided your details, and
- publicly available business sources (e.g., company websites) for B2B communications.
Please do not submit sensitive personal data (e.g., NRIC/passport numbers, health data) via the Website unless specifically requested and necessary for a legitimate purpose.
3) How we use personal data (Purposes)
We use personal data for the following purposes:
- To respond to enquiries, provide quotations, proposals, and RFQ support
- To communicate about products, availability, delivery coordination, and documentation (where applicable)
- To provide customer support and manage business relationships
- To improve Website performance, content, and user experience
- To protect Website security, prevent fraud/abuse, and troubleshoot issues
- To send marketing communications where permitted (you can opt out anytime)
- To comply with legal obligations and enforce our rights
4) Legal basis for processing (where applicable)
Depending on your location and the context, we rely on one or more of the following legal bases:
- Consent (e.g., newsletter sign-up and certain cookies)
- Contract / pre-contract steps (e.g., preparing quotations and proposals at your request)
- Legitimate interests (e.g., B2B relationship management, Website security, improving services)
- Legal obligations (e.g., compliance, recordkeeping, responding to lawful requests)
For Singapore, our practices are intended to align with the Singapore Personal Data Protection Act 2012 (PDPA), including consent, purpose limitation, reasonableness, accuracy, protection, retention limitation, and access/correction obligations.
5) How we share personal data
We do not sell personal data.
We may share personal data only when necessary for the purposes described in this Privacy Policy, including with:
- Service providers (processors) that support our operations (e.g., website hosting, cloud infrastructure, email and communication tools, CRM systems, cybersecurity services, and analytics providers if enabled)
- Business partners involved in fulfilling your request (e.g., logistics coordination), only to the extent required
- Professional advisers (e.g., legal, audit, and compliance advisers) where necessary
- Regulators or law enforcement where required by applicable law
- Parties to a corporate transaction (e.g., merger, acquisition, restructuring) subject to appropriate safeguards
Where we use service providers, we expect them to process personal data securely and only on our instructions for permitted purposes.
6) International transfers
Your data may be processed in countries outside Singapore (for example, where our hosting or technology providers operate). We take reasonable steps to ensure appropriate safeguards are in place, such as contractual protections and vendor security requirements.
For EU/UK visitors, where required, we rely on appropriate transfer mechanisms (e.g., Standard Contractual Clauses) when transferring personal data to jurisdictions without an adequacy decision.
7) Cookies and tracking technologies
We may use cookies, pixels, tags, and similar technologies to operate and improve the Website. Cookies may be used to:
- Enable core site functionality
- Analyze Website traffic and usage (analytics)
- Improve performance and content relevance
- Support marketing measurement (only if enabled and where permitted)
Cookie categories (typical):
- Strictly necessary cookies: required for basic site operation
- Analytics cookies: help us understand usage (e.g., Google Analytics if enabled)
- Marketing cookies: used to measure and improve advertising (only if enabled)
Managing cookies: You can control cookies through your browser settings (block/delete cookies) and/or any cookie consent banner implemented on the Website. Blocking cookies may impact certain Website features.
8) Data retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to:
- respond to enquiries and maintain business records,
- meet legal, accounting, or regulatory requirements, and
- resolve disputes and enforce agreements.
When data is no longer needed, we securely delete or anonymize it, subject to applicable legal requirements.
9) Security
We implement reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is fully secure, and we cannot guarantee absolute security.
10) Your rights and choices
Depending on your jurisdiction, you may have rights to:
- Request access to personal data we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw consent (where processing is based on consent)
- Request deletion/erasure (where applicable)
- Object to certain processing (including direct marketing)
- Request restriction of processing (where applicable)
- Request data portability (where applicable)
Marketing opt-out: You can opt out of marketing emails anytime by using an unsubscribe link (if provided) or by contacting us using the details in Section 12.
11) Children’s privacy
Our Website and services are intended for businesses and professional users. We do not knowingly collect personal data from children under 13. If you believe a child has provided personal data, contact us and we will take appropriate steps to delete it.
12) Contact us (Privacy / PDPA)
If you have questions, requests, or complaints about this Privacy Policy or how we handle personal data, contact:
- MFF International Pte. Ltd.
- UEN: 200906583R
- Address: 2 Venture Drive, #24-01 Vision Exchange, Singapore 608526
- Phone: +65 6694 1572
- Email: [privacy@mff-intl.com or info@mff-intl.com]
13) Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Website after changes are posted indicates your acknowledgement of the updated policy.
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Privacy: We collect personal data only to respond to enquiries, provide quotations, and improve our Website. We do not sell personal data. Please read our Privacy Policy for details.
Privacy Policy
At mff-intl, accessible from https://mff-intl.com/ one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by mff-intl and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in mff-intl. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Log Files
mff-intl.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, mff-intl.com uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of mff-intl.com.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on mff-intl.com, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that mff-intl.com has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
mff-intl.com ’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
mff-intl.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.